Here is a reminder of how we are responding to the current challenges in the property market.
The impact of the Coronavirus pandemic, the recent lockdowns and the stamp duty holiday have put enormous and unprecedentedpressure on the property market, beyond anything those who have been in the industry for a long time have ever experienced before. This is not just affecting our company but everyone that we speak to in the industry.
We are working in very challenging times
Our team are working tirelessly to help move as many clients as possible into their homes by Christmas. We are experiencing delays beyond our control and are trying to support clients at every stage of their case.
There are delays beyond our control
We are very sorry for any delays that our clients may be experiencing caused by the recent lockdowns and delays within the industry. Searches, Surveys, Lenders, Land Registry and Help to Buy are all taking longer than usual and this is completely out of our hands.
We ask for your patience
We understand that clients may feel frustrated with the challenging circumstances that we are working within and that this may be stressful. Please be assured that our staff are working incredibly hard to move things forward and to keep clients up to date. We ask for your patience as our staff are pulling out all the stops and are regularly working additional hours both at the weekends and in the evenings to help hundreds of clients.
Christmas Completions
Please be aware that we continue to work on all cases, but we are specifically prioritising those clients who are aiming to complete their property move before Christmas.
Respectfully, we ask our clients not to send chase emails or to call several times for an update as this duplication of work is adding to delays. Currently, we are aiming to respond to calls within 2 working days and emails within 3 working days. Please be assured that if our team need to provide you with an update, they will contact you directly.
Thank you for your understanding and patience.